Tutoring Frequently Asked Questions
- How do I sign-up for tutoring?
- What can I expect from my tutoring sessions?
- Who is eligible for tutoring?
- When can I sign up for a tutor?
- Is the tutoring one-on-one or with a group?
- Who are the tutors?
- How much tutoring can I receive?
- Is there drop-in tutoring?
- If I am receiving tutoring, do I need to attend lecture or section?
- What if when I sign-up on the OTSS system there are no tutors available for my class?
- What if I find a tutor for my class but I can’t meet at the times listed?
- Are there any requirements for attending tutoring?
- How do I contact my tutor?
- Where are the tutoring sessions held?
- What if I have to cancel a session?
- What if I need reschedule my tutoring session?
- What if I no longer need or want to meet with my tutor?
- What if I am having problems with my tutor?
- Does tutoring happen during Finals Week?
- What if I need accommodations during my tutoring sessions?
- How do I become a tutor?
Log-in to the On-line Tutor Sing-up System (OTSS) student portal. Students will need to register with OTSS each quarter.
The tutoring sessions are meant to be interactive. You can expect to participate: to ask and to answer questions, to clarify important concepts and to develop study strategies that are important for your discipline. Sessions meet weekly for one hour. Too see what you can do to prepare, please visit our Program homepage.
All UCSC students are eligible for up to 2 hours per week of tutoring. If you are interested in receiving an additional hour of tutoring, please call or email LSS at (831) 459-4333 or email@example.com. If you are interested in tutoring for an MSI supported class, please visit the How Tutoring Works page.
Sign-ups are done on-line on the On-line Tutor Sigh-up System (OTSS) Student Portal. If you are a first time user for the current quarter, you will need to register. Sign-ups begin on the Friday of the first full week of the quarter.
Each tutoring session is set to 4 students, but may increase up to 6 students if space is needed. One-on-one tutoring is only available for writing sessions and students with accommodations provided by the DRC.
All of our tutors are undergraduate students in good academic standing who have received a B or better in the class that they are tutoring. In addition, each tutor is required to participate in quarterly training.
You may receive two hours of tutoring per week in each class that you are taking. If you are interested in an additional hour please contact LSS.
Generally, no. When you sign up for a tutor using OTSS you are making a commitment to attend the session each week. (After missing two sessions your tutor will drop you from the session.)
We do offer drop-in tutoring for Writing at the ARC Mon-Thur from 3-6pm. We also offer drop-in math tutoring for MATH 2, 3, 11A, 11B, 19A, 19B, 22, 23A, and 23B Tuesday through Thursday from 5:00pm to 7:00pm at McHenry Library 1279.
Absolutely! Our services are supplemental and are meant to help you develop your understanding of the course material. You will get much more out of your sessions if you attend lecture and section regularly.
If there are no available tutors for your class, OTSS will prompt you to add your name to the waitlist. Then it is a two part process: 1) You need to check in with your professor, TA and peers to see if they have a recommendation for a tutor. Also, check in with Learning Support Services regularly. 2) We will contact our current employees and applicants to see if they can fulfill your waitlist request.
If there is a tutor available for your class but you cannot attend any of the times listed, you can come into our office to request the tutor's contact information. You can then contact the tutor to see if you are able to coordinate a time that works for the both of you.
Tutoring is only a supplement to your attending lecture, section, Professor and TA office hours, and completing reading and homework assignments.
After you sign up for a session, you will receive an automatic email with your tutor’s contact information. The tutor should contact you within 24 hours. If you have any problems contacting your tutor, please contact Learning Support Services at 831-459-4333.
All tutoring sessions are held on campus in an academic setting. Tutoring sessions cannot be held in dorm rooms, dorm lounges, or cafes with music. There is space available at the Academic Resources Center and at the Oakes Learning Center. Your tutor gets to decide the exact location of the tutoring session. We encourage you to have your first meeting at the Academic Resources Center (ARC). @B
Please give your tutor at least 24 hours advanced notice if you need to cancel a session. If you miss two sessions without giving the tutor proper notice, you will be dropped form that session.
If it is a permanent change, check on the OTSS system for another available session you may be able to make. If it is a temporary change, you can check with your tutor to see if he/she can accommodate your request. Please be respectful of your tutor’s schedule and time commitments.
Please call our office at 831-459-4333 to be removed from your session.
Please contact our office at 831-459-4333 and we will assist you.
Tutoring ends the last week of instruction unless you make specific arrangements with your tutor to meet during Finals Week.
Please contact Learning Support Services and the DRC and we will coordinate appropriate accommodations. For more information, please visit our Accommodations page
Please visit the Student Job Listings page for more information.