Tutor Trac: Access LSS Tutoring Services


To submit troubleshooting tickets involving your user experience with TutorTrac, click this link! *Please use your gold username and password to login to Tutor Trac! 

Notice: The UCSC Public Affairs office has released a statement about an upcoming systemwide labor strike at UC campuses of UC-AFT, the labor union that represents lecturers, occurring November 17-18, 2021. 

If you are signed up for LSS services during that time, please check your email, since we have asked tutors to contact you about any session location changes or cancellations

If you are interested in accessing LSS services during that time, please check your course’s Canvas page or other discussion board, if relevant, to see if the tutor or teaching team has made an announcement about any session location changes or cancellations. 

  • If communication has been posted, follow those instructions for accessing the sessions.

  • If communication has not been posted, then the location listed for that session on Tutor Trac is accurate

Our expectation is that the LSS ARC Office and other campus locations will be open.  We will continue to update this message if more information becomes available.


What is Tutor Trac? Tutor Trac is our sign up system where you can find availabilities for all of our services: MSI, SGT, MSG, Writing support, and Individual tutoring 

When does Tutor Trac open for sign ups? Tutor Trac always opens in the first full week of each quarter. Tutor Trac will open for Fall 2021 sign ups on Friday October 1st. Click the Tutor Trac Button below and sign in using your Gold CruzID. 

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Choose A Center Icon Below to learn how to sign up on Tutor Trac for that specific service
 

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  • The following screen will appear. Click the Log-in button and log-in with your CruzID and Gold Password.

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  • Once you log-in, you will see the Main Menu of Tutor Trac. To search for available LSS Services, please click on the "Search Availability" button on the left-hand toolbar.

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  • You will end up on this page. In the “Available Time Slots” window you will see a list of all the classes supported by each program. You can also find another version of that list on our Classes Supported page. In the left-hand toolbar you will see an option for “Center:” where you will pick which LSS Service you want to search for.

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NOTE, For Fall 2021: As we transition tutoring back to some available in-person spaces, you can view whether or not a session is in person or remote by

  1. Once you search availabilities, you will see session times populate. Click the session time itself to view the session details
  2. A window will pop up named "Appointments Entry" and the location will either list an in-person space, or a zoom link (for a remote session)

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MSI by LSS

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STEP 1: If you want to search for MSI Sessions for your course, choose “MSI by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.

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  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. Choose the course that you want to search for available MSI Sessions. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure. 
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

STEP 2: You can sign-up for a session in advance, but this is not required (skip to STEP 4 if you want to access the session without signing up). Click on the session you want to sign-up for and you should reach this page:

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  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

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  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

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STEP 4: Attend the session at that session start time. 

If you did not sign up for the session ahead of time, search for the session using STEP 1, then follow the link under the Tutor’s Name.

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If you did sign-up for the session in advance.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu. 

Small Group Tutoring (SGT) by LSS

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STEP 1: If you want to search for Small Group Tutoring Sessions for your course, choose “Small Group Tutoring by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.

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  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. Choose the course that you want to search for available Small Group Tutoring Sessions. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure. 
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

 STEP 2: You can sign-up for a session as long as it’s more than 24 hours in advance of the session start time. Click on the session you want to sign-up for and you should reach this page:

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  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

 

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

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  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

all_6.png

STEP 4: Attend the session at that session start time.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu. 
  •  You will also receive a confirmation and a reminder email from lss@ucsc.edu with the Session details.

Reading Groups by LSS

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STEP 1: If you want to search for Reading Support related to your course, choose “Reading Support by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.

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  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. Choose the course that you want to search for available Reading Group Sessions. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure. 
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

STEP 2: You can sign-up for a session as long as it’s more than 24 hours in advance of the session start time. Click on the session you want to sign-up for and you should reach this page:

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  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

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  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

all_6.png

STEP 4: Attend the session at that session start time.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu. 

 


Writing Support by LSS

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STEP 1: If you want to search for Writing Support related to your course or general writing assistance, choose “Writing Support by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.
  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. 
  • If you are looking for writing support that isn’t tied to a particular course, choose “General Writing - General Writing (ex. Resume, Cover Letter, Personal Statement)”.
  • If you are looking for writing support for a particular course, choose the course that you want to search for available Writing Group Appointments and Writing Individual Appointments. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure.
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

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  • You will now see Individual Appointments (colored in green) and Writing Group Appointments (colored in yellow). Additionally, if you move your cursor over the session time, a pop-up message will tell you what type of session it is.

 

STEP 2: You can sign-up for a session as long as it’s more than 24 hours in advance of the session start time. Click on the session you want to sign-up for and you should reach this page if you chose an Individual Writing Appointment:

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and you should reach this page if you chose a Writing Group Appointment:

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  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

 

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

all_5.png

  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

all_6.png

STEP 4: Attend the session at that session start time.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu.

 


Individual Tutoring Support by LSS

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STEP 1: If you want to search for Individual Tutoring for a supported course or General Math choose “Individual Tutoring by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.

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  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. Choose the course that you want to search for available Individual Tutoring Sessions. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure. If you are looking for general math support rather than support for a specific Math course, you can choose the “General Math” option here.
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

STEP 2: You can sign-up for a session as long as it’s more than 24 hours in advance of the session start time. Click on the session you want to sign-up for and you should reach this page:

ind_4.png

  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

 

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

all_5.png

  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

all_6.png

STEP 4: Attend the session at that session start time.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu.

 


SI by LSS

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STEP 1: If you want to search for MSI Sessions for your course, choose “MSI by LSS” as the Center.

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  • Fill in the options on the left-hand toolbar to complete your search.

choice-req-real-pic

  • Section: In the drop-down menu for "Section" you should see all the courses you are enrolled in this quarter. Choose the course that you want to search for available MSI Sessions. If there are two listings for the course: one represents the actual class and one represents the discussion section. In these cases, we recommend that you choose the one with the shorter name, which tends to represent the actual class. You can also try separate searches with both to be sure. 
  • From and To: Change the dates to include the date range you want to search for. 
  • Click "Search"

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  • The available sessions and/or drop-in times for the course you searched for should show up in "Available Time Slots".

STEP 2: You can sign-up for a session in advance, but this is not required (skip to STEP 4 if you want to access the session without signing up). Click on the session you want to sign-up for and you should reach this page:

screen-shot-2021-09-17-at-1.03.17-pm.png

  • The Appointments Entry window provides you with a few options:
    • If you want to let your tutor know what would be helpful to cover during the session, add any Notes for your Tutor, you can type them into the box to the right of “Notes:”
    •  If you want to be reminded of your appointment via text messaging, click Yes in the bottom text box. If you do not want to be reminded of your appointment via text messaging, click No in the bottom text box.
  • Click “Save” to book your appointment (i.e., sign-up) for the session.

STEP 3: Return to the main page using the “Main Menu” button in the upper-left-hand corner of your screen.

all_5.png

  • Your Appointments for the rest of the quarter now appear in your Welcome tab under “Upcoming Appointments” and in your Class Schedule tab. 
  • You will also receive a confirmation email from lss@ucsc.edu with the Session details, which will automatically appear on your Google Calendar or iCalendar.
  • One day prior to the session, you will also receive a reminder email from lss@ucsc.edu with the Session details.

all_6.png

STEP 4: Attend the session at that session start time. 

If you did not sign up for the session ahead of time, search for the session using STEP 1, then follow the link under the Tutor’s Name. Click on the session to view the location or zoom link.

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If you did sign-up for the session in advance.

  • At the scheduled session start time, follow the Zoom link from the appointment in your “Upcoming Appointments” which will become live 10 minutes prior to the session. You can also click on the Appointment, which will open a window that provides all the details and the Zoom link for your session.
  • You can also click on the Zoom link in your Google/iCalendar event, your appointment confirmation email, or your reminder email from lss@ucsc.edu.